Privacy policy
Last updated: [date]. Template — have it reviewed by a legal adviser before publishing.
This policy explains how Thabet Solar (“Thabet”, “we”) collects, uses and protects your personal data, in line with the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.
Data we collect
- Contact details you enter in forms: name, mobile number, email and city.
- Project details: property type, average bill, roof area, calculator results and your notes.
- Limited technical data: browser type, pages visited, and a hashed IP address used to block spam.
- Analytics and marketing cookies, only after you consent.
Why we use it
- To respond to your request, prepare a quote and book a site survey.
- To perform our contract and provide after-sales service if you become a client.
- To improve our website and measure our campaigns (with your consent).
Sharing
We never sell your data. We may share it with service providers acting on our behalf (hosting, email, CRM, analytics) under agreements that require them to protect it. If this involves transfers outside the Kingdom, we follow the PDPL transfer rules.
Retention
Enquiries are kept for no longer than 12 months unless you become a client, then deleted automatically. Client data is kept as long as needed for the contract, warranty and legal requirements.
Your rights
- To be informed about how your data is collected and processed.
- To access your data and obtain a copy.
- To request correction or destruction.
- To withdraw consent at any time.
To exercise your rights, email us at the address on our contact page and we will respond within the statutory period. You may also complain to the Saudi Data & AI Authority (SDAIA).
Security
We use encrypted connections (SSL), restricted access, two-factor authentication for admin accounts and regular backups to protect your data.